1. Refund Eligibility
1.1 Customers may request a refund within 30 calendar days from the date of purchase, subject to the conditions set out in this Refund and Returns Policy and applicable law.
1.2 Customers must contact GLOBAL THINK UK LIMITED before requesting a refund.
1.3 Refund requests should include the order information and relevant details regarding the consultancy service purchased.
2. Service Refund Conditions
2.1 Refunds may be considered where the purchased consultancy service has not yet been started or delivered.
2.2 Once an education consultation, career consultation, personalised guidance, written recommendation, or other consultancy service has been completed and delivered, the service may not be eligible for a refund unless required by applicable law.
2.3 Customers are responsible for providing accurate and complete information. Refund requests resulting from incorrect, incomplete, or misleading information provided by the customer may be declined where permitted by law.
3. Cancellation Requirements
3.1 Customers wishing to cancel a consultancy service should contact GLOBAL THINK UK LIMITED as soon as possible.
3.2 Where a service has already commenced, cancellation and refund eligibility may depend on the work already completed and applicable consumer protection laws.
3.3 Nothing in this policy affects any statutory rights that consumers may have under applicable law.
4. Refund Processing
4.1 Approved refunds are normally processed within approximately 3 business days after approval.
4.2 Refunds will normally be issued through the original payment method where possible.
4.3 Actual processing times may vary depending on banks, card providers, PayPal, or other payment service providers.
5. International Customers
5.1 International customers may be responsible for any charges imposed by their bank, payment provider, or other intermediary in connection with a refund.
5.2 Refund rights for customers outside the United Kingdom may also be affected by mandatory consumer protection laws applicable to their location.
6. Contact Information
For refund enquiries, please contact:
Email: info@globalthink.co.uk
Telephone: +44 7735475262
GLOBAL THINK UK LIMITED
Meadow Rise Nusery Lane,
North Wootton,
King’s Lynn,
Norfolk,
PE30 3GB,
United Kingdom